Technology Solutions Specialist
4 days ago
The Technology Solutions Specialist role at Kwanii involves overseeing and maintaining our clients' technology systems to ensure seamless operations. This includes troubleshooting and resolving technical issues while providing critical support to digital operations, contributing to our clients' continued technological success in their industry.
Key Responsibilities:
- Managing and maintaining technology systems for our clients.
- iPhone and iPad (IOS) configuration and troubleshooting.
- Preventive maintenance of networking equipment such as Cisco and Meraki.
- Providing support for on-site and remote operations.
- Ensuring data security and privacy.
- Collaborating with the team to optimize tech solutions.
- Developing efficient helpdesk processes.
- Serving as an escalation point for complex technical issues.
- Staying updated on emerging technologies and industry trends.
- Maintaining a comprehensive understanding of clients' IT infrastructure.
- Monitoring and analyzing helpdesk metrics and generating reports.
- Preventive maintenance of computer hardware and software.
- Documentation and implementation of technology projects.
To succeed in this role, you must have:
- Excellent written and spoken English communication skills.
- At least 1-2 years of IT work experience with computer technology in a business environment.
- Experience in IT-related disciplines, such as LAN and WAN setup and troubleshooting, IOS and Windows configuration and troubleshooting, network printer setup and troubleshooting, MS Teams administration and management, Jira and Zendesk ticketing system, Network Security, and Microsoft technologies.
- Experience in remote access and support via AnyDesk.
- Knowledgeable of data privacy practices and laws as they relate to technology issues.
We offer a range of benefits and perks, including:
- 13th Month pay
- Morning Shift + Weekends Off
- Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
- Maternity or Paternity leave
- HMO+ one free dependent upon regularization
- Life insurance upon regularization
- MediCash for personal and dependents use
- Rice, clothing, laundry, and meal allowance
- Achievement Allowances
- Birthday Treats
- Company Events and Treats
- Online trainings/Webinars
- Career advancement and promotion opportunities
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