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Post-Sale Support Manager
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We are seeking a highly skilled Customer Service Manager to drive the success of Neksjob Corporation's post-sale support efforts. This role involves overseeing the efficient delivery of technical and non-technical support, ensuring high levels of customer satisfaction.
Responsibilities:- Remote Customer Service Management: Manage phone, chat, and text interactions with customers
- Team Leadership: Lead a team of specialists and support staff in daily operations
- Issue Analysis and Resolution: Analyze customer issues and develop effective resolution strategies
- Liaison Role: Serve as a liaison between customers, production, and distribution teams
- Process Improvement: Establish and implement best practices, policies, and process improvements
Candidates should have 3-7 years of experience in Accounting/Finance or a related field, along with proven leadership experience and strong problem-solving, communication, and process improvement skills.
