Hotel Operations Director
1 day ago
Company Overview
- We are DoubleDragon Properties Corp., a dynamic company that operates a portfolio of hospitality and commercial properties.
About the Role
- This is an exciting opportunity for a seasoned hotel professional to join our team as Hotel Manager, leading the day-to-day operations of Injap Tower Hotel.
Duties and Responsibilities
- You will oversee the overall operations of the hotel, providing effective leadership to hotel members.
- Holding regular briefings and meetings with department heads to ensure seamless communication and coordination.
- Handling complaints and overseeing service recovery procedures to maintain exceptional guest satisfaction.
- Ensuring full compliance to hotel operating controls, SOPs, policies, and service standards.
- Leading key property issues, including capital projects, customer service, and refurbishment, to drive business growth and excellence.
- Maintaining a strong understanding of P&L statements and developing impactful strategies to enhance revenue and profitability.
- Responsible for preparing, presenting, and achieving the hotel's annual Operating, Capital, and Sales & Marketing Budgets.
- Managing profitability by ensuring revenue and guest satisfaction targets are met and exceeded.
- Delivering hotel budget goals and setting short- and long-term strategic objectives for the property.
- Providing monthly financial outlooks for Rooms, Food & Beverage, and Admin & General, ensuring accuracy and target alignment.
- Preparing monthly financial reports for stakeholders, including the Group's General Manager and Owners.
- Developing plans and budgets (revenues, costs, etc.) for the Group's General Manager and Owners.
- Assisting in the procurement of operating supplies and equipment.
- Managing and developing career progression and development for the team.
- Responding to audits and driving continuous improvement initiatives.
- Engaging with Corporate clients and participating in new client acquisition efforts with the sales team, as required.
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