Apparel Store Customer Service Representative
1 day ago
Job Overview:
This role involves handling customer inquiries regarding online orders, inventory availability, and shipping issues.
Key Responsibilities:- Respond promptly to customer inquiries via email or phone
- Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
- Apply company policies while assisting customers
- Maintain accurate records of customer interactions and issues
- Coordinate with other teams to resolve customer concerns efficiently
- Provide a positive shopping experience through effective communication
- Assist in resolving charge disputes and processing refunds when necessary
Requirements:
- Excellent written and verbal English communication skills
- Previous experience in customer service, preferably in an apparel eCommerce setting
- Strong understanding of customer service etiquette with a professional and empathetic approach
- Ability to comprehend and apply company policies accurately
- Proficiency in email management tools and basic CRM software
- Strong organizational and problem-solving skills
- Ability to multi-task and handle customer inquiries efficiently
- Comfortable making outbound calls to customers when needed
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