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Senior Network Architect

2 weeks ago


Manila, National Capital Region, Philippines ECI Full time

ECI provides unparalleled managed services, cybersecurity, and business transformation for mid-market financial services organizations worldwide. Our expertise frees clients from technology concerns, enabling them to focus on their core business.

We believe success is driven by passion and purpose. At ECI, we empower our employees with the latest technology and best practices, fostering a culture of innovation and excellence.

The Opportunity:

A seasoned Network Escalation Engineer will join our Managed Services team, providing 24x7 monitoring, operations, and support services. The ideal candidate will be a self-motivated problem-solver, delivering technical support and consultation to clients across various industries.

This is a hybrid role in Manila PH.

Key Responsibilities:

  • Provide exceptional customer support to clients globally.
  • Troubleshoot and resolve complex network issues related to Cisco routing and switching infrastructure, Palo Alto technologies, and Fortinet firewalls.
  • Collaborate with internal teams and external partners to resolve cases requiring specialized knowledge or resources.
  • Evaluate client networks and perform vulnerability assessments and remediation.
  • Maintain accurate network documentation.

Requirements:

  • Bachelor's Degree in a related field or equivalent experience.
  • At least 5 years of experience in network support.
  • Expert-level technical certifications, such as CCNP or equivalent training.