WalkMe Implementation Manager

3 days ago


Manila, National Capital Region, Philippines WalkMe Full time

Job Description

We're seeking an experienced Professional Services Consultant to join our team at WalkMe. The ideal candidate will have 3+ years of experience in professional services, implementation consulting, or customer success, and 2+ years of SaaS experience. A bachelor's degree in a relevant field is preferred.

About the Role

In this critical role, you will own the implementation of our product for our customers, working closely with them to design and build solutions that enhance the user experience across multiple websites and platforms.

  • Key Responsibilities
  • WalkMe Implementation: Design, build, and implement interactive experiences for our customers to drive business impact, such as enhancing their end-user onboarding experience and accelerating feature adoption.
  • Consultation and Collaboration: Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.
  • Project Management and Data Analysis: Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement.

What Sets Us Apart

  • Our Company Culture: We focus on building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives.
  • Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively.
  • Supportive Culture: We celebrate what makes us unique and create space for community.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.


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