
Healthcare Customer Experience Specialist
1 day ago
Ordinary Folk revolutionizes healthcare access, making it more convenient and affordable.
Job Overview:We seek a dedicated professional to provide top-notch customer service, addressing inquiries, complaints, and feedback in a timely and courteous manner.
Key Responsibilities:- Listen attentively to customers' concerns and offer suitable solutions or guidance to efficiently resolve their issues and meet their needs.
- Assist doctors in resolving technical or customer-related issues that arise during consultations, ensuring a smooth experience for both doctors and customers.
- Provide comprehensive and accurate information regarding our products, medicines, treatments, and services to customers, ensuring they are well-informed.
We encourage continuous learning and development, enabling our professionals to stay up-to-date with company products, services, and processes.
Requirements:- Promptly address customer inquiries, complaints, and feedback across multiple channels.
- Develop an in-depth understanding of company products, services, and processes to provide excellent customer service.
- Document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.
This role offers opportunities for growth and development in a dynamic environment.
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