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Onsite Customer Support Specialist

2 weeks ago

Makati City, National Capital Region, Philippines KMC Solutions, Inc. Full time

KMC Solutions, Inc. is a dynamic organization that values innovation and excellence.

We are seeking a talented Onsite Customer Support Specialist to join our team.

Job Description

The ideal candidate will have excellent communication skills and a customer-first mindset.

As an Onsite Customer Support Specialist, you will be responsible for providing high-quality service to our customers on-site.

You will work closely with other teams to ensure customer feedback is heard and provide ideas for improvements.

A successful Onsite Customer Support Specialist must demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.

The main responsibilities of this role include:

  • Providing an exceptional customer service experience with every interaction.
  • Working closely with other teams to ensure customer feedback is heard and provide ideas for improvements.
  • Demonstrating an excellent understanding of our customer base and ensuring the tone of the company is in every interaction.
Requirements

To apply, you must possess:

  • Excellent verbal and written communication skills.
  • A customer-first mindset with an empathic approach to problem-solving.
  • An adaptable attitude to a changing or rotating schedule.
  • A creative mind to create memorable customer service experiences.
  • A can-do attitude with enthusiasm for working every day.