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Relationship Building Executive
2 weeks ago
Lavu Inc is a rapidly growing technology company that's changing the face of the restaurant industry. As a Customer Experience Manager, you'll play a vital role in delivering exceptional service to our clients. Your mission will be to build strong relationships, understand client needs, and provide tailored solutions to drive their growth.
This role offers a fantastic opportunity to join a dynamic team and make a meaningful impact on our clients' businesses. You'll work closely with various teams to address client needs, advocate for their interests, and provide feedback to enhance our products and services.
Your Key Responsibilities:
- Manage a portfolio of clients in your assigned territory, serving as their primary point of contact and building lasting relationships.
- Understand clients' business goals, challenges, and requirements to effectively tailor our solutions and services.
- Keep clients informed of new features, functionalities, and industry best practices through regular updates and guidance.
- Collaborate with internal teams to address client needs and ensure a seamless customer experience.
- Act as a voice of the customer within the organization, providing feedback to improve our products and services.
- Identify opportunities for upselling and cross-selling, working closely with the sales team to expand client relationships and revenue.
- Monitor client usage and adoption of Lavu Systems, identifying areas for improvement and providing recommendations to drive success.
- Stay up-to-date with industry trends, competitive landscape, and market insights to better serve clients and provide strategic guidance.
What We're Looking For:
- Proven experience as a Customer Experience Manager or similar role, preferably in a SaaS or technology-driven environment.
- Exceptional relationship-building and communication skills, with the ability to establish rapport and trust with clients.
- Strong problem-solving and analytical skills, with the ability to understand complex business needs and recommend effective solutions.
- A customer-centric mindset with a genuine passion for helping clients succeed.
- Technical aptitude and ability to quickly grasp and effectively communicate technical concepts to non-technical audiences.
- Excellent organizational skills, with the ability to manage multiple clients and priorities simultaneously.
- Self-motivated, proactive, and able to work independently in a remote environment.
- Experience working remotely and collaborating effectively with virtual teams.
- Previous experience in the restaurant industry or familiarity with point-of-sale systems is a plus.