BPO Training Coach Expert
2 weeks ago
The BPO Training Coach Expert will be responsible for developing and delivering high-quality training programs to enhance the communication skills of agents. This role involves creating engaging content, conducting classroom sessions, providing individualized feedback, and evaluating trainee performance. The ideal candidate should possess excellent written and verbal communication skills, be well-organized, and have a strong understanding of adult learning principles.
Key Responsibilities:
- New Hire Communication Training: Develop and deliver comprehensive training programs for new hires to equip them with effective communication skills.
- Feedback & Coaching: Provide constructive feedback and coaching to agents on their communication skills, highlighting areas for improvement and suggesting strategies for enhancement.
- Audits Transactions: Conduct regular audits of agent transactions to identify areas where communication skills can be improved.
- Performance Assessment: Evaluate trainee performance during tests and provide detailed feedback on their strengths and weaknesses.
Requirements:
- Bachelor's graduate in any field.
- At least 2 years of experience in a BPO setup as a trainer or coach.
- Excellent spoken and written English language skills.
- Good knowledge of grammar and pronunciation.
- Strong interpersonal skills and customer service orientation.
- Ability to work in shifts and adapt to changing priorities.
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