Client Support Specialist

1 day ago

San Juan, National Capital Region, Philippines beBeeSupport Full time ₱3,567 - ₱4,595
Job Overview

The Operations Generalist is a key role in our organization, providing vital support to multiple clients through various channels.

Key Responsibilities:
  • Coordinate and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Maintain accurate and up-to-date records of client interactions and service requests.
  • Deliver exceptional customer service through various channels, including email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Provide technical support and troubleshooting to non-technical users.
  • Explain complex technical steps and terminology in a user-friendly manner.
  • Escalate complex technical issues to appropriate teams as needed.
  • Meet defined SLAs and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client standards.
  • Monitor and report on performance metrics.
  • Demonstrate flexibility in scheduling to accommodate varying client needs and time zones.
  • Quickly adapt to new processes, tools, and client requirements.
  • Participate in training and development to enhance skills and knowledge.
  • Collaborate with team members to ensure seamless service delivery.
Requirements

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.
  • Strong organizational and time management skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency in Microsoft Office Suite.
Benefits

We offer a competitive compensation package, including:

  • Salary: Competitive salary range.
  • Benefits: Comprehensive health insurance, retirement plan, and paid time off.
Why Join Us?

At our organization, we value our employees and strive to create a positive work environment. We offer opportunities for growth and development, as well as a dynamic and supportive team culture.

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