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Technical Support Professional

2 weeks ago

Taguig, National Capital Region, Philippines Sysgen Full time
Key Performance Indicators (KPIs)

Our ideal candidate will have a proven track record of delivering exceptional customer service and technical support in a fast-paced environment. Key performance indicators include:

• First Call Resolution (FCR) rates

• Average Handling Time (AHT)

• Customer Satisfaction (CSAT) scores

• Technical knowledge and skill acquisition

• Collaboration and teamwork within the IT department

We're committed to fostering a culture of excellence and continuous improvement. If you're driven to deliver outstanding results and exceed customer expectations, we encourage you to apply for this exciting opportunity.