Home-Based Virtual Support Specialist

This is an exciting opportunity for a detail-oriented and organized professional to join our team as an Administrative Assistant. In this role, you will be responsible for handling various administrative tasks, including processing mail, managing vendor orders, tracking production schedules, and maintaining accurate records.

We are looking for someone who is highly proficient in spoken and written English with the ability to convey information clearly and professionally. You should also be able to effectively prioritize and manage multiple responsibilities in a fast-paced environment.

The ideal candidate will have 3-5 years of experience in Customer Service, Data Entry, or similar roles. A college degree in Marketing, Business Administration, or a related field is also preferred.

We offer a competitive salary package, a permanent work-from-home setup, company equipment provided, internet stipends upon regularization, HMO Coverage, PTO credits, service incentive leaves, major spring and winter company live events, monthly employee appreciation virtual events, and company-provided career skills training courses.

• Oversee clerical tasks, such as processing, sorting, and routing incoming and outgoing mail.
• Provide outstanding customer service and demonstrate strong interpersonal skills.
• Sort and distribute vendor invoices to the billing and accounts payable departments as necessary.
• Order and product inventory; receive and forward documentation and appropriate information to the ASB inventory/sales support team for receipt completion.
• Order follow-up with vendors to verify order receipt to meet client's delivery timeline.
• Track order from production schedule to delivery date of product(s), through the use of a workflow management system.
• Management of backorder processes, including identification of backorders and replacement with a comparable product.
• Managing and taking action to reduce accounts receivable aging.
• Assist the client with administrative duties.
• Create and update records, ensuring accuracy and validity of information.
• Create, maintain, and enter information into databases.
• Ad hoc duties as assigned.

• Exceptional Communicator: Highly proficient in spoken and written English with the ability to convey information clearly and professionally.
• Organized & Detail-Oriented: Maintains accuracy and consistency in all administrative and operational tasks.
• Multi-Tasking Expert: Effectively prioritizes and manages multiple responsibilities in a fast-paced environment.
• Team Player: Works collaboratively with colleagues and stakeholders to achieve goals.
• Proactive Problem Solver: Anticipates needs, addresses issues promptly, and adapts to changing demands.
• Education: College degree in Marketing, Business Administration, or a related field.
• Experience: 3–5 years in Customer Service, Data Entry, Administrative Assistance, or similar roles.
• Language Proficiency: Excellent spoken and written English communication skills.
• Schedule: Must be able to work U.S. EST hours (graveyard shift in PH time).
• Technical Skills:
  • Strong understanding of office management systems and procedures.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and Google Suite (Sheets, Gmail, etc.).
  • Familiarity with tools such as Wild Apricot, JotForm, Canva, SharePoint, Slack, and social media platforms.
  • Ability to quickly learn company-specific systems.

• A competitive salary package.
• A permanent work-from-home setup.
• Company equipment provided.
• Internet stipends upon regularization.
• HMO Coverage.
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.