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Customer Success Associate

3 weeks ago

Makati City, National Capital Region, Philippines Descartes Full time
A Role with a Clear Purpose

The Client Development Representative is part of the marketing operations team responsible for engaging target prospects, triaging, qualifying, and assigning leads from Descartes' inbound inquiry flow. This role collaborates with sales, field marketing, and product marketing resources to support client follow-up with demand and lead generation initiatives.

This position requires strong analytical skills, with a focus on data-driven decision making. The ideal candidate will have excellent communication and interpersonal skills, as well as experience working within CRM systems.

  • Timely engagement of inbound inquiries
  • Qualification and documentation of relevant opportunity details
  • Assignment of leads to appropriate sales resources
  • Development and enforcement of Standard Operating Procedures
  • Supporting marketing and sales teams with various tasks

This is an exciting opportunity to join a fast-growing organization in the logistics and supply chain industry.