IT Infrastructure Specialist

1 month ago


Makati City, National Capital Region, Philippines Avaloq Full time
Avaloq System Operations Technician - Makati

Overview:

Avaloq is a leading provider of wealth management technology and services. We are seeking a skilled IT Infrastructure Specialist to join our team in Makati.

Job Description:

The successful candidate will be responsible for monitoring and maintaining the health and performance of our IT systems and batch processing jobs.

This role is crucial in ensuring the smooth operation of our IT infrastructure and applications, and the timely execution of critical business processes.

Main Responsibilities:

  • System Monitoring: Proactively monitor system performance and availability metrics, identify and troubleshoot system anomalies and performance bottlenecks, respond to system alerts and alarms in a timely and efficient manner, escalate critical issues to appropriate technical teams.
  • Batch Processing: Schedule, monitor, and troubleshoot batch jobs, ensure the timely and accurate execution of batch processes, investigate and resolve batch job failures.
  • Incident Management: Document and track incidents in accordance with established procedures, ensure the engagement of all required teams to resolve incidents.

Requirements:

  • Good understanding of IT infrastructure components (servers, networks, databases).
  • Excellent problem-solving and troubleshooting skills.
  • Strong attention to detail.
  • Ability to work independently and in a team environment.
  • Strong communication skills, both written and verbal, with a good level of fluency in English.
  • Full availability to work in shifts, including nights, weekends, and public holidays.

Desirable Skills:

  • Experience with system monitoring tools (e.g. PagerDuty, NetCool, Grafana).
  • Knowledge of batch processing concepts and tools (e.g. Zena).
  • Experience in SIEM and EDR solutions (Splunk, Sentinel, Wazuh, Defender).
  • Experience with ITIL frameworks.
  • Knowledge of cloud technologies.

About Us:

Avaloq offers a collaborative, supportive, and flexible work environment that empowers our colleagues to reach their full potential.

We realize that managing work-life balance is a challenge we all face in our daily lives and offer hybrid and flexible working arrangements to support this.

We are proud to embrace diversity and foster an equal opportunity environment and inclusive culture where you can be your true authentic self.

Salary: PHP 120,000 - PHP 180,000 per annum, depending on experience.



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