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Application Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines EMAPTA Full time

EMAPTA is a bold force in Australia's telecommunications space, delivering high-speed internet and secure networks through its own extensive fiber infrastructure.

We're seeking an Application Support Analyst to join our team, where you'll troubleshoot and maintain high-impact telecom applications, collaborate with multiple stakeholders, and optimize systems for performance and reliability.

The ideal candidate will have at least 2 years of experience in application support and a strong understanding of ITIL frameworks and best practices in IT service management.

You'll be responsible for:

  • Troubleshooting, escalating, and resolving application issues in accordance with SLAs
  • Contribution to high-severity incident reviews and driving root cause analysis and preventative actions
  • Maintenance of key telecom applications to minimize downtime and service disruptions
  • Serving as the primary liaison between IT support teams, business units, and vendors for application-related concerns
  • Identification and implementation of process enhancements, automation solutions, and system optimizations to boost efficiency and user experience
  • Adherence to industry regulations, company policies, and security best practices, including compliance with ISO27001 standards
  • Maintenance of comprehensive documentation, generation of reports on performance metrics, and delivery of insights to support management decisions
  • Reduction of operational support costs through continuous improvement initiatives
Requirements

The successful candidate will possess:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field
  • At least 2 years of experience in application support
  • Experience in the telecommunications industry supporting telecom-specific applications
  • Strong understanding of ITIL frameworks and best practices in IT service management
  • Proficiency in SQL, scripting languages, and system administration
  • Familiarity with incident management tools such as Salesforce
  • Experience with cloud platforms, APIs, and integrations is a plus
  • Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment
  • Strong attention to detail with the ability to produce clear, concise, and accurate written communication
  • Ability to communicate ideas and information clearly and effectively across all levels of the organization
  • High level of self-motivation, organization, and the ability to work effectively under pressure with minimal supervision
About EMAPTA

EMAPTA values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, EMAPTA stands proudly alongside industry giants, offering stability and exciting career opportunities. We empower your success with opportunities for personal and professional development in an inclusive environment.