Senior Solutions Expert

1 day ago

Caloocan City, National Capital Region, Philippines beBeeSolution Full time $90,000 - $120,000
Job Opportunity:

We are seeking an experienced Senior Solutions Specialist to join our team. This role is responsible for delivering high-quality solutions to clients, providing exceptional customer support, and collaborating with cross-functional teams.

  • Assist implementation project teams in delivering Dayforce configuration that meets best practices
  • Provide limited customer support to clients awaiting implementation of their Dayforce product
  • Deliver long-term solutions to fix configuration gaps identified by Dayforce customers post go-live

Key Responsibilities:

  • Confirm, gather, understand and document customer requirements
  • Consult customers on various options to address business requirements by leveraging best practices, considering downstream effects of configuration choices, applying deep understanding of data flow in Dayforce and 3rd party applications, and optimizing solutions for product performance and cloud resources
  • Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer's Dayforce instance
  • Understand, troubleshoot and modify XML and XSLT code
  • Project Management: create and follow a project plan, provide customers with significant and timely updates, prioritize and manage multiple projects, and maintain strong relationships
  • Collaborate with customers, Ceridian contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution
  • Use negotiation and conflict resolution skills to drive projects to successful resolution
  • Recommend continued product enhancements
  • Support the Solutions Team by providing mentorship and high-quality training materials, providing solution oversight for projects, creating, documenting and optimizing team processes
  • Understand and adhere to internal business processes to champion customer success
  • Demonstrate product expertise/knowledge of the Dayforce application and how various modules interact with and affect each other
  • Collaborate with Product Management, Development, Implementation and Support teams to identify gaps, implement processes and tooling initiatives to improve implementation quality

Required Skills and Qualifications:

  • Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
  • 4+ years of support experience or equivalent
  • Superior communication, organizational and problem-solving skills
  • Strong proficiency with SQL and an understanding of relational database systems
  • Expert understanding of programming, HTML and Microsoft Server Technology
  • Technical knowledge of XML and XSLT
  • Solid exposure to hosting and change management protocols

What Makes You Stand Out:

  • High level of proficiency with SQL, XML and XSLT
  • Previous client support, consulting and/or project management experience

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