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Application Support Expert

3 weeks ago

Manila, National Capital Region, Philippines DTCC Full time

About DTCC:

We're committed to crafting a workplace that looks like the world that we serve. Our internal community is thriving, and we believe in investing in your professional development.

Your Job Description:

You'll be responsible for maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role specializes in creating, designing, deploying, and supporting applications, programs, and software solutions.

Key Responsibilities:

  • Analyze Applications Systems to prevent incidents from reoccurring
  • Expand knowledge base of operating procedures/runbooks for supported applications
  • Collaborate within the team to resolve application alerts and escalate as needed
  • Gather requested documentation in support of ongoing audit requests
  • Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
  • Ensure automation produces expected results within stated thresholds
  • Monitor Dashboard to provide better visibility into potential issues and future outages
  • Analyze proposed application design and provide feedback on potential gaps to business requirements
  • Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
  • Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

What We Offer:

  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).