Talent Advocate

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱2,441,000 - ₱4,843,500
Talent Connect - Specialist, Customer Success

Overview:

This role focuses on delivering exceptional customer experiences through high-volume calling and effective communication. As a specialist in customer success, you will be responsible for managing customer contacts and providing timely resolutions to their queries.

Key Responsibilities:
  • Manage high volume of customer contacts and communications via phone and email daily
  • Use contact search and productivity tools to verify contact information
  • Conduct health checks at recurring intervals to gauge product satisfaction and value completion
  • Develop product knowledge to address customer objections intelligently
  • Document and track feedback and measurements through surveys, calls, and emails
  • Capture customer expectations, experiences, satisfaction, and potential abandonment - 'Voice of the Customer'
  • Address customer concerns through appropriate communication channels
  • Collaborate with teams and management to promote positive customer experiences
Requirements:
  • 2+ years of experience working in customer service
  • Prior success in achieving personal and team sales quotas/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Process orientation and ability to follow call scripts
  • Problem-solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with Salesforce.com or similar CRM
  • Experience or willingness to work from home
Benefits:
  • Health Insurance with Dental Coverage
  • Paid Time off
  • Bereavement Leave
  • Life Insurance
  • Group Personal Accident Program
  • Employee Assistance Program
  • Rewards and recognition programs
  • Wellness Incentive Program
  • Learning and Development Programs
Working Arrangements:

We operate as a Virtual First company. Equipment will be provided; however, a reliable internet connection and a dedicated workspace at home are required. You should be within a commutable distance to the NCR office (Cavite, Rizal, Laguna, Bulacan) for occasional attendance. Movement of company-owned equipment requires prior approval per PEZA regulations.

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