Operational Excellence Analyst

7 days ago


Pasig, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

H2 Software Consulting Services Inc. is seeking an experienced Operational Excellence Analyst to join our team. In this role, you will analyze current processes, identify areas for improvement, and develop and implement process improvements to increase operational efficiency.

Your responsibilities will include evaluating current processes, identifying inefficiencies, and recommending improvements. You will also be responsible for developing and maintaining documentation, such as business process flows, user stories, and technical specifications.

You will facilitate communication between business stakeholders and technical teams, ensuring alignment and understanding. Additionally, you will contribute to project planning, tracking, and execution, ensuring alignment with strategic business goals and stakeholder expectations.

Key Responsibilities:

  • Analyze business processes: Evaluate current processes, identify inefficiencies, and recommend improvements.
  • Develop and maintain documentation: Create and update business process flows, user stories, and technical specifications.
  • Facilitate communication: Serve as a liaison between business stakeholders and technical teams to ensure alignment and understanding.
  • Support project delivery: Contribute to project planning, tracking, and execution.
  • Provide recommendations: Suggest process improvements, automation, and system enhancements to increase operational efficiency.
  • Ensure alignment with business objectives: Ensure that solutions and initiatives support strategic business goals and meet stakeholder expectations.
  • Mentor and support team members: Provide guidance and mentoring to junior and mid-level analysts, sharing knowledge and best practices.

Requirements:

  • Junior: 0-2 years of experience in business analysis or a related field, with a focus on learning and supporting project work.
  • Mid-Level: 2-5 years of experience, with a proven track record of managing business requirements, process analysis, and project delivery.
  • Senior: 5+ years of experience in leading business analysis efforts, driving business strategies, and managing large-scale projects.


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