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Human Resources Specialist

3 weeks ago

Pasig, National Capital Region, Philippines Upsurge Unlimited Resources Inc. Full time

Job Description:

We are seeking a highly motivated and dedicated HR Support Specialist to provide first-level advice and support on key foundational and transactional HR activities. This includes managing the employee lifecycle, ensuring compliance with policies and procedures, and supporting HR systems.

Key Accountabilities:

  • HR Query Resolution: Provide timely and accurate responses to HR queries from employees, business functions, and HR, ensuring compliance with Service Level Agreements (SLAs).
  • Service Support: Manage HR queries via ServiceNow and centralized phone support, ensuring customer satisfaction through regular feedback and surveys.
  • Lifecycle Administration: Ensure accurate paperwork and proper submission of HR forms and online information for employee lifecycle processes such as terminations, transfers, and changes in employment conditions.
  • HR System Management: Administer employee lifecycle activities through HR systems (SuccessFactors), including job and compensation changes, position management, and support for system usage among Line Managers and Employees.
  • Employee File Management: Oversee the digital storage of all employee files, ensuring proper documentation and compliance.
  • Support for Compensation and Learning: Assist with compensation-related administration, including data validation and offline rating administration. Provide support for learning administration, including management of profiles and assignments.
  • Leave Administration: Administer various types of leave (annual, personal, extended, family, etc.) and the return-to-work process.
  • Mass Upload and Project Support: Participate in large-scale data uploads and provide administrative support for HR-related projects as required.

Critical Experience and Qualifications:

Educational Requirements:

  • With tertiary or technical qualification: Up to 2 years of experience post-qualification.
  • Without formal qualifications: Up to 10 years of administrative experience in a related field.

Technical Skills:

  • Familiarity with technical and functional business system applications (e.g., SAP, SuccessFactors, Concur, analytics tools) is essential.

Key Competencies:

  • Demonstrates resilience, flexibility, and courage in all aspects of work.
  • Strong reputation for integrity, ethics, and professionalism.
  • Excellent interpersonal and communication skills with the ability to work effectively across teams.
  • Capable of working independently with minimal supervision and managing tasks without compromising quality.
  • Highly reliable, self-motivated, and dedicated to continuous improvement.

Benefits:

  • Rice Subsidy Allowance: PhP 2,000.00
  • Meal Allowance: PhP 1,500.00
  • Transportation Allowance: PhP 1,500.00