Digital Solutions Architect

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱500,000 - ₱900,000
Customer Experience Specialist

This remote position involves delivering innovative AI-powered technology solutions for customers and partners. As a Customer Experience Specialist, you will be responsible for designing, developing, and implementing solutions that enhance customer engagement and operational efficiency.

Requirements
  • Demonstrated experience in systems integration or consultancy environments.
  • Proven experience building and consuming APIs (REST, SOAP, Node-Express).
  • Experience building custom Web Components for Salesforce Lightning, NetSuite, or similar.
  • Familiarity with contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect).
  • Experience with security and networking concepts including SSL/TLS certificates, Firewalls, load balancers, VPNs, and SSO integration (SAML/OAuth).
  • Familiarity with Windows Server, Linux environments, and cloud-hosted architectures.
  • Strong problem-solving and analytical thinking abilities.
  • Ability to deliver projects in fast-paced customer-facing environments.
  • Adaptable and eager to learn new technologies and platforms quickly.
  • Collaborative team player who thrives with autonomy and accountability.
  • Excellent communication skills for working with technical and non-technical stakeholders.
Responsibilities
  • Translate business requirements into scalable secure high-performance technical solutions.
  • Implement and support changes, enhancements, and upgrades to CX platforms.
  • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
  • Troubleshoot complex technical issues providing escalation support to internal peers and customers.
  • Maintain accurate technical documentation code repositories and configuration records.
Benefits

Competitive salary career growth opportunities work closely with industry leaders and scaling BPOs.

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