Business Systems Consultant
2 weeks ago
Company Overview:
Nityo Infotech Services Philippines is a reputable IT solutions provider offering innovative and effective business solutions to its clients.
Job Description:
We are seeking a skilled Functional Analyst to join our team. As a Functional Analyst, you will be responsible for eliciting detailed requirements from the business and mapping them against the functionalities of Microsoft Dynamics 365 CRM or other systems/applications.
Key Responsibilities:
- Elicit detailed business requirements and map them against system functionalities.
- Create functional requirements, estimates, cost/benefit analysis, and functional designs for projects and/or enhancements.
- Partner with Product Specialists to advise on Microsoft Dynamics CRM business cases and propose solutions.
- Review testing requirements, including test plans, test cases, test data, and interface testing between different applications.
- Work with developers to resolve complex functional issues arising from system testing and user acceptance testing.
- Provide support to end-users by helping to troubleshoot issues and escalating to appropriate support teams when necessary.
- Collaborate with developers to create operational or production readiness documents such as implementation guidelines, playbooks, and troubleshooting guides.
Required Skills and Qualifications:
To succeed in this role, you should have:
- Experience with enterprise banking processes and being a product owner.
- Functional knowledge and experience with Microsoft Dynamics 365 CRM.
- Experience in performing gap analysis between business requirements and out-of-the-box functionality.
- Knowledge of Azure Services and Power Automate (a plus).
- Knowledge of software development life cycle (SDLC), waterfall, and agile methodologies.
- Strong attention to detail and ability to manage multiple priorities.
- Good communication skills - verbal, written, and presentation.
- Fast learner and able to work with minimal supervision.
Benefits:
We offer a competitive compensation package and opportunities for growth and professional development.
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