Senior Quality Assurance Executive

2 weeks ago


Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time

We are seeking a seasoned professional to fill the position of Lead Quality Assurance Specialist at EXL Service Philippines, Inc.

About the Job

The Lead Quality Assurance Specialist will oversee the setup of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team.

This role demands high level of analytical skills to identify improvement areas and drive compliance in business processes to internal standards and third-party certification standards.

Main Responsibilities:
  • Develop and implement strategies to improve quality performance and ensure compliance to QSD.
  • Collaborate with Customer Experience team to drive improvement in C-Sat and soft skills.
  • Actively work with GB / BB to identify improvement areas and/or in improvement projects and initiatives like AIM.
  • Provide training and mentoring to QCAs on quality tools and concepts (eg., QC Induction program).
  • Determine the need for change and propose updates to QC procedures to meet evolving business requirements.
About Our Ideal Candidate
  • Our ideal candidate will have experience in Insurance and be knowledgeable with QA tools.
  • Must know how to do RCA.
  • A bachelor's degree in related field or equivalent experience is required.


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