IT Service Management Coordinator

2 weeks ago


Pasig, National Capital Region, Philippines Anthesis (Philippines) Inc. Full time

About the Position:

The ideal candidate for this IT Service Management Coordinator role will have a strong background in IT service management, contract negotiation, and vendor management.

Main Duties:

  • Manage the procurement, governance, and lifecycle of external IT services.

  • Improve value derived from external IT services through cost optimization and improved service delivery.

  • Act as the central point of contact between the business, internal service delivery stakeholders, and third-party service providers.

Requirements:
  • Negotiate new and recurring contracts with service providers on behalf of Anthesis (Philippines) Inc.

  • Maintain the master data for all IT service partners, and their corresponding internal stakeholders.

  • Review license usage regularly to tailor costs to consumption, and ensure IT service costs are tracked and rebilled correctly.

  • Act as the primary interface between business stakeholders, internal IT teams, and third-party service providers.



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