Expert Customer Service

2 days ago

Taguig, National Capital Region, Philippines beBeeDataEntry Full time $214,000 - $231,000
Walmart Expert Role Overview

The Walmart Customer Service & Data Entry Specialist is a vital position responsible for delivering exceptional customer experiences, processing orders efficiently, and maintaining accurate data entry within the Walmart Marketplace.

This role requires expertise in handling customer inquiries, resolving order issues, updating inventory levels, and ensuring seamless operations across multiple e-commerce platforms.

  • Key Responsibilities:
  • Data Entry: Enter, update, and verify Walmart orders to ensure accuracy and timely fulfillment.
  • Customer Service: Respond to customer inquiries, resolve order issues, process refunds, and provide excellent support via chat, email, and phone.
  • Inventory Management: Maintain stock accuracy, update inventory levels, and synchronize data across platforms.
  • Returns & Refunds: Process return requests, coordinate replacements, and handle refund transactions efficiently.
  • Data Entry & Reporting: Ensure accurate entry of order details, customer information, and financial transactions into Walmart Seller Account.
  • Third-Party Coordination: Communicate with suppliers and logistics partners to ensure timely deliveries.
  • Account Monitoring: Track Walmart account performance, report discrepancies, and optimize workflows.
  • Multi-Platform Management: Assist with operations on Amazon, eBay, Shopify, and other e-commerce platforms.

Required Skills & Qualifications:

  • Experience: Minimum 2-3 years of experience in Walmart Seller Central or e-commerce order processing.
  • Education: Bachelor's degree in Business, Marketing, or a related field (preferred but not required).
  • Skills:
    • Strong proficiency in data entry with high accuracy and attention to detail.
    • Excellent customer service skills with experience in chat, email, and phone support.
    • Knowledge of inventory management and order tracking systems.
    • Familiarity with e-commerce platforms like Amazon, eBay, and Shopify.
    • Proficiency in Microsoft Office, Excel, and Google Sheets for tracking sales and reports.
    • Ability to multi-task and prioritize tasks in a fast-paced environment.
    • Strong written and verbal communication skills in English.
    • Problem-solving mindset to handle complaints and order discrepancies.

Benefits:

This role offers a challenging and rewarding work environment with opportunities for growth and development.

Others:

We are committed to providing our customers with an exceptional shopping experience. Join us as a Walmart Customer Service & Data Entry Specialist and be part of a dynamic team that drives business success.

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