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Logistics and Customer Experience Lead

1 week ago

Manila, National Capital Region, Philippines Cartrack Full time
About the Team
We are a dynamic and innovative team at Cartrack, dedicated to delivering exceptional customer experiences. Our Operations department is a critical component of our organization, working closely with various teams to drive business growth and success. As the Head of Operations, you will join a collaborative and supportive environment, where your skills and expertise will be valued and utilized to drive results. Join us in shaping the future of our organization

Main Responsibilities
  • Lead a high-performing customer service support center to deliver exceptional customer experiences.
  • Develop and implement strategic plans to enhance customer retention and satisfaction.
  • Collaborate with cross-functional teams to drive process improvements and optimize operational efficiency.
  • Analyze business metrics to identify opportunities for growth and improvement.
  • Mentor and develop team members to achieve their full potential.
  • Foster strong relationships with stakeholders, including customers, colleagues, and external partners.

Requirements
  • Bachelor's degree in Engineering or a related field.
  • Minimum 5 years of experience in team management, preferably in a similar industry.
  • Demonstrated expertise in customer service and operations.
  • Proficiency in English language.
  • Excellent communication and interpersonal skills.
  • Independent thinker with a positive attitude.
  • Strong analytical problem-solving skills.