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Reporting and Analytics Expert

2 weeks ago

Makati City, National Capital Region, Philippines Sysgen Full time

In this role, you will have the opportunity to work closely with our Service Managers and Process Owners to understand their reporting requirements and translate them into actionable deliverables. You will also be responsible for monitoring and reporting on KPIs, SLAs, and operational performance metrics, identifying and escalating risks or issues impacting service quality. To succeed in this position, you should have a Bachelor's degree in Information Technology, Data Analytics, Business Administration, or a related field, and 2-4 years of experience in data analysis, service reporting, or IT service management. Familiarity with ITIL is a plus.