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Customer Experience Management Specialist
3 weeks ago
Job Title: Operations Manager
Location: Brisbane, Australia
Job Type: Full-time
Salary: Competitive salary package
About Us: TSA Group - Australia is a leading provider of customer experience solutions, operating across eight call centres in Australia and internationally.
About the Role: We're seeking an experienced Operations Manager to join our team in Brisbane, Australia. The successful candidate will be responsible for leading a team of Team Leaders to deliver exceptional customer experiences across multiple channels.
Your Key Responsibilities:
- Lead and develop a high-performing team of Team Leaders to deliver exceptional customer experiences.
- Drive intraday performance management to ensure service teams meet performance targets and outcomes.
- Foster a positive, inclusive and professional culture within the team.
- Collaborate with the Senior Operations Manager to identify opportunities for improvement and implement change.
- Develop and maintain effective relationships with key stakeholders, including clients and internal partners.
