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Patient Experience Specialist

3 weeks ago

Manila, National Capital Region, Philippines MedGrocer Full time
Our Mission

At MedGrocer, our mission is to revolutionize healthcare by providing accessible and efficient solutions.

We collaborate with pharma companies and employers to deliver cutting-edge wellness and population health programs.

Role Overview

The Program Coordinator acts as the primary point of contact for patients, handling their orders and requests, and resolving any concerns they may have.

Main Responsibilities:

  • Process patient orders and requests efficiently
  • Respond promptly to patient inquiries and concerns
  • Collaborate with teams to ensure excellent patient care
  • Maintain accurate patient records
Essential Requirements

To succeed in this role, you must:

  • Be proficient in Google Workspace and computer applications
  • Have experience working with patients and teams
  • Be open to flexible scheduling, including night shifts
  • Reside in Makati and be willing to work onsite
Perks and Benefits

We offer a range of perks and benefits to support your well-being and career growth:

  • Group HMO for employees and dependents
  • Paid annual leave for rest and recreation
  • Discounts on medicine purchases
  • Performance-based bonuses
  • Thirteenth-month pay