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Business Process Improvement Manager

7 days ago

Manila, National Capital Region, Philippines Private Advertiser Full time
Operations Leadership Opportunity

We are seeking a Business Process Improvement Manager to join our team at Private Advertiser. In this role, you will be responsible for leading the development and implementation of process improvements to enhance customer satisfaction and efficiency.

You will work closely with stakeholders across the organization to identify opportunities for process improvement and implement changes that drive business growth.

  • Key Responsibilities:
  • Lead the development and implementation of process improvements
  • IDentify opportunities for process improvement and implement change
  • Develop and maintain strong relationships with stakeholders
  • Monitor and report on key performance metrics

Requirements

To be considered for this role, you will need:

  • A degree equivalent to two years of college-level education
  • At least 18 months of experience in a call center operations environment
  • Knowledge of call center business processes
  • Analytical and decision-making skills
  • Strong communication and leadership skills
  • Proficiency in Microsoft Office and Google Suite applications