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IT Collaboration Support Expert

2 weeks ago

Manila, National Capital Region, Philippines Global Payments Process Centre, Inc. Full time

About the Job

We are seeking a highly skilled IT Collaboration Support Expert to join our team at Global Payments Process Centre, Inc.

Key Responsibilities

  • Plans, develops, documents, and implements enhancements to collaboration workspace and complementary systems.
  • Provides support and consultation to remote locations or clients in order to identify requirements and configuration resources.
  • Supports instant messaging and online meeting facilities.

Requirements

  • A Bachelor's Degree in a technology-related field or relevant experience in lieu of a degree.
  • Typically a minimum of 2 years of relevant experience.

Desired Skills and Capabilities

  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Job complexity - works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Knowledge of Google Workspace, BetterCloud, basic SMTP knowledge, and customer service skills.