Virtual Support Specialist

2 weeks ago


Davao City, Davao, Philippines TalentPop App Full time

TalentPop App Overview

At TalentPop App, we are dedicated to providing exceptional support to our clients. As a Virtual Client Support Associate, you will play a crucial role in ensuring that our customers receive top-notch service.

About the Role

We are seeking a highly skilled and experienced individual to join our team as a Virtual Client Support Associate. In this role, you will be responsible for providing virtual support to clients using multiple platforms, including inbound calls, chat, and email.

Key Responsibilities

  • Assist Customers: Provide exceptional support to clients via inbound calls, chat, and email.
  • Solve Problems: Troubleshoot issues effectively and find quick resolutions.
  • Understand Needs: Personalize interactions to build strong customer relationships.
  • Collaborate: Work closely with your team to enhance the customer experience.
  • Improve Processes: Offer feedback to refine our service quality.

Requirements

  • 1+ Year of experience in customer support or a similar role.
  • Excellent written and verbal communication skills.
  • Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
  • Proficient in Excel or Google Sheets.
  • Calm and solution-focused under pressure.
  • Familiarity with eCommerce and CRM systems is a plus.

Benefits

  • Comprehensive health and dental coverage.
  • Paid Time Off to recharge.
  • Performance Bonuses for your hard work.
  • Permanent work-from-home setup.


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