Virtual Support Specialist
2 weeks ago
TalentPop App Overview
At TalentPop App, we are dedicated to providing exceptional support to our clients. As a Virtual Client Support Associate, you will play a crucial role in ensuring that our customers receive top-notch service.
About the Role
We are seeking a highly skilled and experienced individual to join our team as a Virtual Client Support Associate. In this role, you will be responsible for providing virtual support to clients using multiple platforms, including inbound calls, chat, and email.
Key Responsibilities
- Assist Customers: Provide exceptional support to clients via inbound calls, chat, and email.
- Solve Problems: Troubleshoot issues effectively and find quick resolutions.
- Understand Needs: Personalize interactions to build strong customer relationships.
- Collaborate: Work closely with your team to enhance the customer experience.
- Improve Processes: Offer feedback to refine our service quality.
Requirements
- 1+ Year of experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Comfortable using customer support tools like Zendesk or Freshdesk (preferred).
- Proficient in Excel or Google Sheets.
- Calm and solution-focused under pressure.
- Familiarity with eCommerce and CRM systems is a plus.
Benefits
- Comprehensive health and dental coverage.
- Paid Time Off to recharge.
- Performance Bonuses for your hard work.
- Permanent work-from-home setup.
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