Virtual Customer Support Specialist

3 days ago


bridgetowne, Philippines Valeros Business Company Full time

About the Role:

Valeros Business Company is seeking a highly motivated and customer-focused Virtual Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients via phone, email, or chat.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns in a fair and efficient way
  • Provide product information and recommendations to customers
  • Collaborate with internal teams to resolve complex customer issues
  • Meet and exceed performance metrics for customer satisfaction and first call resolution

Requirements:

  • Candidate must have a college degree (open to new graduates)
  • A minimum of 3 months of customer-facing experience is required
  • Prior sales experience is a plus
  • The ideal candidate should be willing to work onsite and start as soon as possible

Benefits:

  • A competitive salary range of 20k to 28k per month
  • Health and life insurance coverage
  • Opportunities for career advancement and professional growth
  • Paid training and development programs
  • Night differential and monthly incentives


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