Quality Assurance Specialist

2 days ago

San Fernando, Central Luzon, Philippines Mass Markets Full time
Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

About the Role:

  • We are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the quality and reliability of products, services, or processes within the organization.
  • This role involves designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement.
  • You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.

Key Responsibilities:

  1. Develop, implement, and maintain quality assurance policies, procedures, and standards
  2. Define quality metrics, key performance indicators (KPIs), and benchmarks
  3. Plan, design, and execute quality assurance tests and inspections
  4. Conduct functional testing, regression testing, performance testing, and usability testing
  5. Document test plans, test cases, test scripts, and test results
  6. Publish quality assurance reports, metrics, and analysis
  7. Identify and report quality issues, deviations, and non-compliance incidents
  8. Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement
  9. Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions
  10. Provide training, guidance, and support to team members and stakeholders on quality assurance principles and methodologies

Candidate Qualifications:

  • A degree in a related field or equivalent combination of training and experience
  • Proven experience in quality assurance, testing, or quality control roles
  • Strong understanding of quality management principles, methodologies, and tools
  • Proficiency in quality assurance techniques, testing methodologies, and software testing tools
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation
  • Effective communication and interpersonal skills
  • Knowledge of regulatory requirements, compliance standards, and industry best practices

What We Offer:

  • Paid Time Off: Earn PTO and paid holidays
  • Incentives & Rewards: Participate in daily, weekly, and monthly contests
  • Health Benefits: Comprehensive medical, dental, and vision coverage
  • Retirement Savings: Secure your future with retirement savings programs
  • Disability Insurance: Short- and long-term disability coverage
  • Life Insurance: Access life insurance options
  • Career Growth: Significant advancement opportunities
  • Paid Training: Learn new skills while earning a paycheck
  • Friendly Work Environment: Team-oriented culture that fosters collaboration and engagement

Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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