Senior Training Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCallCenterTrainer Full time ₱18,000 - ₱23,000
Call Center Trainer Position

We are seeking a skilled Call Center Trainer to develop and implement comprehensive training plans. As a successful Call Center Trainer, you will be responsible for conducting effective training sessions and collaborating with colleagues.

Key Responsibilities:
  • Create and execute training strategies aligned with business objectives.
  • Evaluate the effectiveness of training materials and create action plans for improvement.
  • Maintain accurate records and reports to track the progress of individual representatives and overall training programs.
  • Provide coaching and feedback to trainees to ensure adherence to quality standards.
Requirements:
  • Demonstrated experience in training or leading a team in any field.
  • Teaching experience is essential.
  • Experience in the BPO industry is advantageous.
  • Fluent written and verbal English skills.
  • Excellent interpersonal and communication skills.
  • Strong leadership, team building, organizational, and management skills.

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