User Experience Coordinator

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱720,000 - ₱840,000
Job Overview

The Frontline User Support Specialist plays a pivotal role in delivering exceptional user management and customer support services. This position requires an individual who is adaptable, efficient, and confident in providing solutions to customers.

Key Responsibilities
  • Process User Management worklist requests within Service Level Agreements (SLAs)
  • Provide updates to stakeholders on the creation/maintenance of client-supported product accounts
  • Follow strict guidelines for creating/updating client-supported product accounts as specified on Briefs/Communication Plans
  • Communicate with stakeholders via email regarding issues with creating/maintaining supported products and follow up on resolutions in a timely manner
  • Ensure accurate data entry/update in the CRM system
  • Perform database system performance reporting tasks
  • Conduct root cause analysis for alerts and errors generated by supported products
  • Complete quality control activities for User Management tasks completed by other Helpdesk Administrators
  • Allocate sites for client-supported product users in a timely fashion
  • Escalate promptly to Senior Team Leads any issues with completing User Management or adhering to SLA
  • Maintain compliance with customer data privacy and security policies
Required Skills and Attributes

To succeed in this role, candidates must possess excellent communication skills, be computer and internet-savvy, and have experience with Microsoft Office tools, call/contact center ticketing tools, and call/contact center call management tools.

Benefits and Opportunities

This role offers opportunities for professional growth and development in a dynamic and supportive environment. We are committed to providing our employees with the resources and training necessary to excel in their roles.

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