Leadership Role in Customer Support

4 days ago


Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

MoneyMax is a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.

Role Overview

As a Supervisor of Customer Experience, you will be responsible for developing and implementing customer service strategies and procedures to enhance customer satisfaction and efficiency.

  1. Lead and manage a team of Customer Service Representatives, providing guidance, training, and performance feedback.
  2. Analyze customer feedback and identify areas for improvement in service delivery.
  3. Collaborate with other departments (e.g., Operations, Marketing and Commercial) to address customer concerns and improve overall customer experience.
Responsibilities

The successful candidate will be responsible for:

  • Providing leadership and direction to the Customer Service team.
  • Developing and implementing customer service strategies and procedures.
  • Maintaining high levels of customer satisfaction and loyalty.
What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.



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