Leadership Role in Customer Support
4 days ago
MoneyMax is a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Role OverviewAs a Supervisor of Customer Experience, you will be responsible for developing and implementing customer service strategies and procedures to enhance customer satisfaction and efficiency.
- Lead and manage a team of Customer Service Representatives, providing guidance, training, and performance feedback.
- Analyze customer feedback and identify areas for improvement in service delivery.
- Collaborate with other departments (e.g., Operations, Marketing and Commercial) to address customer concerns and improve overall customer experience.
The successful candidate will be responsible for:
- Providing leadership and direction to the Customer Service team.
- Developing and implementing customer service strategies and procedures.
- Maintaining high levels of customer satisfaction and loyalty.
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.
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Leadership Role for Customer Service
1 day ago
Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeWe believe that diversity and inclusion are essential for creating a positive and productive work environment. As a Service Delivery Manager, you will play a critical role in fostering a culture of inclusivity and respect, where all employees feel valued and empowered to contribute their best work.About the OpportunityThis leadership role offers a unique...
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Leadership Role in Customer Service
3 days ago
Manila, National Capital Region, Philippines Qualfon Corporation Full timeAbout the JobThis leadership role plays a critical part in driving the success of our contact center operations. As a Supervisor, you will lead a team of professionals who are passionate about delivering world-class service to our clients.The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong analytical...
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Contact Center Leadership Role
5 days ago
Manila, National Capital Region, Philippines Dexcom Full timeAbout Our TeamDexcom's Contact Center is a team of passionate individuals who are dedicated to delivering exceptional customer experiences. We are looking for a talented individual to join our team as a Contact Center Leadership Role.Job DescriptionThe Contact Center Leadership Role will be responsible for leading a team of support agents, ensuring that...
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Technical Support Leadership Role
5 days ago
Manila, National Capital Region, Philippines Satori Executive Training OPC Full timeAbout Us:Satori Executive Training OPC is a leading provider of innovative solutions in the technology industry. We are seeking a talented individual to join our team as a Senior Customer Service Manager.This role offers an exciting opportunity to work with a dynamic and growing organization, where you will be responsible for leading our North American...
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Store Leadership Role
6 days ago
Manila, National Capital Region, Philippines Golden ABC, Inc. (Corporate) Full timeWe are seeking a highly motivated and experienced professional to fill the position of Store Leadership Role in Pasay/Las Piñas. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining high levels of operational efficiency.The successful candidate will have a proven track record of...
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Support Team Leadership Expert
5 days ago
Manila, National Capital Region, Philippines KOREA SME BUSINESS CENTER CORP Full timeKOREA SME BUSINESS CENTER CORP is seeking a highly skilled and experienced Support Team Leadership Expert to join our team. In this role, you will be responsible for leading a team of customer service representatives in handling inquiries and complaints from customers, merchants, and riders.You will supervise and support your team members in their daily...
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Senior IT Leadership Role
5 days ago
Manila, National Capital Region, Philippines Directio PHL, Inc. Full timeJob DescriptionAs a Senior IT Leadership Role, you will be responsible for building, deploying, maintaining, and documenting changes in eDirectory environments.You will ensure stability and efficient identity management operations by providing senior-level operational support, troubleshooting complex issues, and managing identity-related incidents.You will...
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IT Leadership Role
13 hours ago
Manila, National Capital Region, Philippines John Clements Consultants, Inc. Full timeJob DescriptionWe are seeking a highly skilled and experienced IT Manager to join our team at John Clements Consultants, Inc.Key Responsibilities:- Develop and execute strategic plans to drive IT operations forward- Oversee daily IT activities to ensure efficient service delivery- Identify and implement process improvements to boost efficiency- Lead and...
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Supply Chain Leadership Role
13 hours ago
Manila, National Capital Region, Philippines Shopee Full timeSenior Operations Role at Shopee ManilaThis is an exciting opportunity to join our team as a Senior Operations professional, responsible for overseeing daily operations and driving business growth in Shopee Manila.The role involves managing a team of professionals, ensuring smooth and efficient hub operations, and implementing process improvements to enhance...
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Operations Leadership Role
1 hour ago
Manila, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full timeAbout the Role:We are seeking a highly skilled Assistant Manager-Operations to join our team at Omega Healthcare Management Services Inc. This role requires strong leadership and interpersonal skills, with a focus on coaching and supporting Team Leads to achieve exceptional team performance.Main Responsibilities:Client Relationship Management: Foster strong...
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Production Leadership Role
3 days ago
Manila, National Capital Region, Philippines Symbiosis Management Consultants Full time**Job Title:** Production Leadership RoleSymbiosis Management Consultants is seeking a highly skilled and motivated individual to fill the position of Production Leadership Role. The successful candidate will be responsible for overseeing the daily operations of our Foundry & Machine Shop and driving process improvements to enhance productivity and...
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Operations Leadership Role
7 days ago
Manila, National Capital Region, Philippines Northern Trust Corp Full timeNorthern Trust Corp is seeking a highly skilled professional to fill the role of Finance Operations Team Lead. As a key member of our team, you will be responsible for leading the finance operations function, ensuring all financial activities are completed accurately and efficiently.The ideal candidate will have excellent leadership and organizational...
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Procurement Leadership Role
1 day ago
Manila, National Capital Region, Philippines Children International (Bicol) Inc. (Branch) Full timeProcurement Leadership RoleChildren International (Bicol) Inc. (Branch) seeks a seasoned Procurement Leadership Role professional to lead the purchasing team in developing and implementing strategic sourcing plans to ensure timely and cost-effective delivery of goods and services.The ideal candidate will have a minimum of 10 years of work experience in...
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Customer Support Specialist
1 day ago
Manila, National Capital Region, Philippines Qualfon Philippines Support Services Inc Full timeOverviewQualfon Philippines Support Services Inc. is a leading provider of customer service solutions, committed to delivering exceptional experiences through its team of skilled representatives.Key ResponsibilitiesProspecting and Engagement: Conduct high-volume outbound calls and follow-up communications to prospective and existing customers, effectively...
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Leadership Role in QA
3 days ago
Manila, National Capital Region, Philippines Visaya Knowledge Process Outsourcing Corporation Full timeJob Opportunity:We are looking for a highly motivated and experienced Leadership Role in QA to join our team at Visaya Knowledge Process Outsourcing Corporation. The role involves leading the quality assurance team, developing and implementing quality policies, and continuously improving our quality management system.The ideal candidate will have excellent...
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Communication Leadership Role
5 days ago
Manila, National Capital Region, Philippines EON Inc. Full timeWe are looking for a skilled Communication Leadership Role to oversee multiple servicing teams and assume account responsibilities for assigned clients.The successful candidate will be responsible for business development, identifying opportunities for growth and developing strategies to expand existing client relationships.Key Skills and...
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Sales Leadership Role
2 days ago
Manila, National Capital Region, Philippines Omeba Solution Inc. Full timeOmeba Solution Inc. is an innovative advertising agency dedicated to helping businesses establish and develop their online presence & brand awareness.We offer a challenging and rewarding role as Area Sales Manager where you will have the opportunity to utilize your leadership skills and experience in sales management to drive business growth.Your key...
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Business Process Leadership Role
5 days ago
Manila, National Capital Region, Philippines MT Global Solutions, Inc. Full timeWe are searching for an experienced BPO Manager to join our team at MT Global Solutions, Inc. who can utilize their expertise to drive business outcomes and deliver outstanding customer experiences.About the CompanyMT Global Solutions, Inc. is a leading provider of business process outsourcing services, dedicated to delivering exceptional quality and value...
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Technical Leadership Role
6 days ago
Manila, National Capital Region, Philippines DTN Full timeAbout Our OpportunityAs a Senior Development Manager at DTN, you will play a key role in shaping the technical direction of our products. You will work closely with Engineering and Product leadership to provide technical guidance across multiple projects and products.You will be responsible for managing product solutions for agile development of innovative...
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Nightshift Leadership Role
2 days ago
Manila, National Capital Region, Philippines Allegis Global Solutions Full timeQualificationsA minimum of 2-3 years of experience in a supervisory role.Relevant background in recruitment operations and administration, preferably with leadership skills.Ability to interpret data from various sources and predict trends.Tertiary qualification in business or a related field, such as a Bachelor's degree.Experience working with...