IT System Administrator

1 day ago


Quezon City, National Capital Region, Philippines Kwanii Full time

Job Overview

Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services.

Key Responsibilities:

  • Manage and maintain client technology systems.
  • Configure and troubleshoot iPhone and iPad (IOS) devices.
  • Perform preventive maintenance on networking equipment such as Cisco and Meraki.
  • Provide support for onsite and remote operations.
  • Ensure data security and privacy.
  • Collaborate with the team to optimize tech solutions.
  • Develop efficient helpdesk processes.
  • Serve as an escalation point for complex technical issues.
  • Stay updated on emerging technologies and industry trends.
  • Maintain a comprehensive understanding of clients' IT infrastructure.
  • Monitor and analyze helpdesk metrics and generate reports.
  • Perform preventive maintenance on computer hardware and software.
  • Document and implement technology projects.

Requirements:

  • Excellent written and spoken English communication skills.
  • At least 1-2 years of IT work experience in a business environment.
  • Experience in IT-related disciplines such as LAN and WAN setup and troubleshooting, IOS and Windows configuration and troubleshooting, network printer setup and troubleshooting, MS Teams administration and management.
  • Experience with Jira and Zendesk ticketing system.
  • Experience in Network Security.
  • Familiarity with Microsoft technologies such as MS Office 365, Windows Server 2012 or later and Windows 8 or later.
  • Experience in remote access and support via AnyDesk.
  • Knowledgeable about data privacy practices and laws related to technology issues.


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