Business Process Optimization Specialist

2 days ago


Taguig, National Capital Region, Philippines Firstsource Full time
Job Summary

As a key member of the Firstsource team, the Real Time Analyst will be responsible for ensuring smooth day-to-day operations.

Main Tasks:
  • Provide ongoing real-time monitoring and manage intraday performance to prevent disruptions.
  • Develop and maintain informative dashboards to facilitate data-driven decision-making.
  • Investigate processes, identify areas for improvement, and propose changes to optimize performance.
  • Document and track incidents, escalating cases promptly to ensure swift resolution.
  • Monitor and enforce strict adherence to organizational policies and procedures.
Core Competencies:

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