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Healthcare Contact Center Director

2 weeks ago

Angeles City, Central Luzon, Philippines Ventra Health Full time

We're looking for a highly skilled Contact Center Director to join our team at Ventra Health. In this role, you'll oversee the daily operations of the contact center department, ensuring that all employees are equipped with the necessary skills and knowledge to provide exceptional customer service.

Key Responsibilities
  • Leadership and Supervision: Supervise and lead a team of contact center representatives, providing guidance, coaching, and feedback to ensure excellent performance.
  • Talent Development: Develop and implement training programs to enhance employee skills and knowledge.
  • Performance Management: Monitor and evaluate employee performance, providing constructive feedback and coaching as needed.

You'll also be responsible for analyzing employee metrics, identifying trends and areas for improvement, and implementing process enhancements to drive quality and efficiency in our contact center operations.