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Associate Manager
2 weeks ago
The Associate Manager – Workforce Analytics will be responsible for monitoring queues in real-time to identify potential risks to meeting contractual Key Performance Indicators (KPIs). The successful candidate will have expertise in call center operations and be able to analyze data to inform business decisions.
This role involves extending support to floor supervisors by making real-time call-outs on performance and staffing levels. The candidate will also be responsible for coordinating offline activities and preparing End-of-Day (EOD) performance analysis reports.
