Senior Accounts Receivable Specialist

3 days ago


Cebu City, Central Visayas, Philippines Dover Corporation Full time
About the Role:

We are seeking a Senior Accounts Receivable Specialist to join our team. As a Senior Accounts Receivable Specialist, you will be responsible for managing a small team of accounts receivable analysts to ensure accurate and timely processing of receivables.

You will investigate and correct escalated issues while maintaining positive relationships with internal and external customers, as measured by service level agreements and key performance indicators.

This position reports to the Manager, AR, and is based in Cebu, Philippines.

Responsibilities:
  • Manage workload analysis and capacity planning according to Operating Company guidelines and requirements
  • Build and maintain strong relationships with customers
  • Process, monitor, and proactively manage customer credit (including coordination with Operating Company leadership to manage customer relationships effectively)
  • Collaborate with related functions such as Sales, Customer Service, and Customer Data Management
  • Oversee collections activities that impact monthly metrics on receivables current and past due
  • Ensure timely completion of audit requirements
  • Escalate and resolve customer complaints efficiently
  • Prepare and submit internal and external performance reports
  • Develop and implement additional reporting processes
  • Guide and develop direct reports


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