Customer Engagement Expert
1 week ago
Job Overview
Socium - Teams Done Differently is looking for a highly skilled Customer Engagement Expert to join our team. As a key member of our team, you will be responsible for providing expert-level guidance and support to our clients on Salesforce-related matters. Your expertise in Salesforce architecture design, technical requirements gathering, and solution blueprinting will be crucial in helping us deliver successful projects to our clients.
Key Responsibilities:
- Offer best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy.
- Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications.
- Provide coaching and establishing standards to development team during the implementation phase.
- Engage in practice development initiatives and run knowledge sharing forums.
- Identify and work on Account Mining activities to generate more revenue.
Requirements:
- 8 to 10 years of practical experience in presales and execution of medium and large-scale Salesforce implementation and support projects.
- Hands-on knowledge of Salesforce Core Cloud and AppExchange solution.
- Wide knowledge of Customer Engagement solution on various industries.
- Excellent communication skill in customer interaction, presentation, storytelling, and engagement skills.
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