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IT Operational Excellence Lead

2 weeks ago

Manila, National Capital Region, Philippines Global Business Power Full time
Job Summary:

The IT Operational Excellence Lead at Global Business Power is responsible for ensuring the smooth running of IT operations, including incident and issue management, service continuity, and vendor and service management.

Key Responsibilities:

  • Oversee the stability, availability, and performance of IT services that support day-to-day business operations.
  • Manage relationships with external IT vendors and service providers to ensure that services are delivered in accordance with Service Level Agreements (SLAs).
  • Identify opportunities to optimize operational efficiency and enhance support for ongoing business functions.

Requirements:

  • Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
  • 5–10 years of experience in IT roles, with at least a few years in business-focused positions such as IT management, project management, or business analysis.
  • Familiarity with IT service management frameworks like ITIL, and change management methodologies.
What We Offer:

As an IT Operational Excellence Lead at Global Business Power, you will have the opportunity to work on a wide range of projects that focus on delivering high-quality IT services to support business operations. You will also have access to ongoing training and development opportunities to help you grow your skills and advance your career.