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Patient Support Specialist
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Belo Medical Group seeks a highly organized and customer-focused Patient Care Specialist to provide exceptional service to our patients. The ideal candidate will have a positive attitude, strong problem-solving skills, and the ability to multitask effectively.
Key Responsibilities:- Customer Service:
- Respond promptly to patient inquiries and concerns.
- Provide accurate information about clinic services and products.
- Escalate complex issues to the Branch Officer or Doctor when necessary.
Patient Scheduling:
- Manage patient schedules accurately and efficiently.
- Coordinate with doctors and aestheticians to ensure seamless patient flow.
- Communicate with patients regarding appointment confirmations and changes.
Patient Chart Management:
- Maintain up-to-date and accurate patient charts.
- Ensure chart completion and organization for efficient access.
- Retrieval and return of charts in their proper places.
Additional Responsibilities:
- Support events, meetings, and training sessions as needed.
- Maintain a clean and organized workspace.
- Perform other tasks as assigned by management.
As a Patient Care Specialist, you will be an integral part of our front-line team, making a significant impact on our patients' experience.
