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Retail Operations Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Festival Supermall Inc. Full time

Festival Supermall Inc. seeks a Customer Support Specialist to manage tenant relationships and ensure seamless operations.

Responsibilities

The ideal candidate will be responsible for coordinating with tenants, ensuring timely openings, and resolving any issues that may arise.

  • Coordinate with tenants to ensure timely openings and minimal supervision from superiors.
  • Conduct house rules briefings with tenants and their representatives before store opening.
  • Participate in technical inspections during tenant renovations.

Tenant Management:

  • Manage tenant relationships, addressing concerns and inquiries.
  • Coordinate with various departments to resolve issues.
  • Communicate verbally or in writing regarding tenant concerns.
  • Participate in billing and collection activities.
  • Facilitate insurance claims for concerned parties.
  • Assist in inventorying damaged items due to incidents like water leaks.
  • Attend to witness incidents such as fires or water leaks.
  • Review and monitor tenant insurance, ensuring compliance with expiration dates.
  • Monitor tenant enrollment in programs like Bio-augmentation and Pest Control.
  • Initiate safety audits for existing tenants and ensure compliance.
  • Handle exiting tenants.
  • Prepare and submit management reports and performance reviews.
  • Participate in emergency drills and join the emergency response team.

Requirements:

  • Graduate of a 4-year course (Business Administration, Engineering).
  • At least 1 year of work experience in retail/shopping center operations or similar capacity.
  • Basic Life Support Training, First Aid Training, or Basic Fire Fighting Training is advantageous.
  • Proficient in MS Applications.
  • Will to be assigned in Alabang, Muntinlupa City.