Application Systems Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Qualfon Corporation Full time

This role involves providing technical support for customer agent support systems to resolve customer transaction issues. A strong background in call center support activities is necessary for success in this position.

Main Duties
  • Support Agent Support APP (Clarify/IVR/WEB/TAS) and other integrated platforms to resolve customer and representative issues.
  • Conduct thorough analysis of reported issues affecting customer-facing applications to identify root causes.
  • Maintain accurate status reports and perform administrative tasks as needed.
Qualifications
  • Bachelor's degree in Computer Science, MIS, or related field or equivalent combination of education and experience.
  • At least 1 year of Oracle SQL experience required.
  • Preferred experience in Oracle PL/SQL.
  • Familiarity with Java, SOA, and Web Services desired.
  • Unix-based operating system skills beneficial.
  • Ability to write effective SQL queries in a RDBMS environment.
  • Working knowledge of Clarify systems and testing/QA experience in telecommunications.


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