Operations Support Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeOperations Full time ₱2,400,000 - ₱4,650,000
Operations Support Specialist

  We are seeking a highly organized and proactive Operations Support Specialist to support the internal operations of our firm. This is a non-attorney role focused on managing workflows, tools, and systems to create a smooth, efficient, and professional environment.

Responsibilities:

  • Manage and maintain project management systems (Asana).
  • Track and follow up on operational tasks and deliverables.
  • Create, document, and update SOPs and internal templates.
  • Identify inefficiencies and propose improvements to workflows and systems.

Client Onboarding and Support

  • Assist with onboarding processes and preparation of welcome materials.
  • Coordinate with other team members and vendors to ensure a consistent client experience.
  • Support client retention and satisfaction efforts.

Technology and Tools

  • Manage tools such as Asana, Clio, Microsoft Office Suite (Outlook, Word), OneDrive, Slack, Clay, and Canva.
  • Troubleshoot tech issues and support others in the firm in using the tools.
  • Recommend and help implement new software or process automations.
  • Use AI tools like ChatGPT to streamline operations where appropriate.

Documentation and Reporting

  • Maintain internal dashboards, task trackers, and project reports.
  • Assist with meeting agendas, process reviews, and documentation maintenance.

Optional and Post-Ramp-Up Responsibilities

  • Provide support in online marketing tasks including newsletters, blog posts, website updates, and social media.
  • Assist with invoice entry, time tracking, and financial coordination in Clio.
  • Support CRM maintenance and network tracking via Clay.

Requirements:

  • Minimum of 2 years of experience in operations or project coordination in law firm or legal environment (law firm, legal department, etc.).
  • Previous experience working remotely in a professional environment.
  • Demonstrated experience creating and implementing workflows or processes from scratch.
  • Strong English communication skills (Spanish not required).
  • Experience with or ability to learn and use Asana effectively.
  • Availability to work full-time with significant overlap with Pacific Standard Time (PST).

Soft Skills:

  • Highly organized and methodical.
  • Strong initiative and self-direction.
  • Curious and inquisitive; enjoys learning new tools and solving problems independently.
  • Clear and professional communicator (written and verbal).
  • Collaborative and comfortable receiving and providing feedback.
  • Honest, accountable, and dependable.
  • Adaptable to changing priorities or environments.
  • Client-focused mindset, even in back-office tasks.

Hard Skills:

  • Project management tool proficiency (Asana preferred).
  • Strong digital fluency and ability to quickly learn new platforms.
  • Excellent document formatting and file management.
  • Working knowledge of Microsoft 365 (especially Outlook and Word).
  • CRM familiarity (Clio or similar).
  • Experience with cloud-based tools (OneDrive, SharePoint, Slack).
  • Optional: Knowledge of Canva, Squarespace, email marketing tools, and Clay.

 

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