Service Delivery Expert

1 day ago

Las Piñas, National Capital Region, Philippines beBeeCustomerSupport Full time $40,000 - $80,000
Customer Support Specialist

We are seeking a highly skilled and empathetic Customer Support Specialist to join our world-class support team.

This critical role is responsible for providing our users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

About the Role:
  • The Opportunity: To be part of a fast-growing company that has achieved multi-8-figure revenue in just 2 years.
  • A dynamic and self-improvement-driven culture where top A-players thrive.
  • No micromanagement or bureaucracy - we focus on results.
  • 100% remote work environment.
Key Responsibilities:
  • Critical Thinking: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  • Stakeholder Management: Collaborate with multiple internal stakeholders to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues.
  • Feedback Loop: Provide clear, actionable feedback to the support team and leadership to help improve processes and prevent future complaints.
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and proactively suggest new automations to improve efficiency.
Requirements:
  • Exceptional Verbal and Written Communication in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.
  • Strong commitment to delivering exceptional customer service.
  • Ability to combine human empathy with effective use of technology and automation.

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